![]() ![]() We are very sorry if you have received a wrong or faulty item and will do all we can to rectify that situation with urgency! Please let us know what you ordered and what you received in its place. I received my order and one of the items is incorrect/missing/damaged: If you haven’t received an agreed refund from us, please firstly check directly with your bank before contacting us. Please note that although we issue refund funds to your bank/credit provider immediately, in some cases there may be a delay of up to 14 working days before you bank displays the credit in your account. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. You may ship the returned item(s) to us at: Pretty Little Party Shop, Unit 4, Tanners Meadow, Brockham, Surrey, RH3 7NH. Items must be returned in unused condition in their original packaging.Returns received past the allowable date will not be refunded.If you received a special offer discount on your order, that amount will be deducted from your return.Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded.We want you to be happy with your pretty party supplies! If the products you selected didn't work out for any reason we will issue a refund for returns received within 30 days of the original purchase date. We are pleased to be able to offer our customers a 100% Satisfaction Guarantee. Please ensure you contact us to arrange a time for collection. If you wish to receive your order on the SAME DAY we are happy for you to arrange a courier to collect your order using our Collection Service above. Yes! You can opt to collect your order from our warehouse here in Surrey, our opening times for collection are 8:30am to 4:00pm Monday to Friday, Saturdays on request (excluding Bank Holidays).Ĭhoose the 'Collect' option when checking outĬollections are strictly by appointment only and must be arranged by emailing us at Our address is: Pretty Little Party Shop Ltd, Unit 4 Tanners Court, Brockham, Surrey, RH3 7NHĬan you deliver on the Same Day as placing an order? Not currently please see our Shipping Page for more detail All shipping estimated times are provided at the checkout. We have a range of shipping options for you to choose from with shipping times between next day to 3-4 working days for the UK and 3-8 working days for International orders. How long will it take for my order to arrive? Our warehouse address is Unit 4, Tanners Court, Brockham, Surrey, RH3 7NH. (For more information and shipping prices please see our Shipping Page) During peak times this may be slightly longer. Orders placed on bank holidays and weekends are processed the following working/business day. O rders placed before 2pm Monday-Friday go out on the SAME DAY, we don't dispatch on weekends. ![]() We can source pretty much anything you may require for your party or event, even if it's not stocked with us currently tell us what you need and we will do all we can to help! We receive daily deliveries from our suppliers so can get anything in large quantities to you and at speed. If you need products in greater quantities than we hold in stock please do let us know. If a question you have is not listed below please contact our friendly customer service team for something specific or in bulk quantities? Thank you for shopping at Pretty Little Party Shop. ![]()
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